Operational Performance Update: May 2023

November 15, 2022
Performance Update

This is a transparent view of our operational performance updates for May 2023.

1 minute and 12 seconds

Our average time to answer an incoming call this month was 1 minute and 12 seconds.

11 minutes and 20 seconds

Our average wait time this month to be seen for an appointment was 11 minutes and 20 seconds which is higher than we'd like, so our team is working together to improve this.

95% satisfaction

Our clients rate us 95% satisfied.

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