Operational Performance Update: September 2023

November 15, 2022
Performance Update

This is a transparent view of our operational performance updates for September 2023.

1  minute and  43 seconds

Our average time to answer an incoming call this month was 1 minute and 43 seconds.

11 minutes and  7 seconds

Our average wait time this month to be seen for an appointment was 11 minutes and 7 seconds, and our team is working to lower this to improve our client experience.

95% satisfaction

Our clients rate us 95% satisfied.

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