Operational Performance Update: January 2023

November 15, 2022
Performance Update

This is a transparent view of our operational performance updates for January 2023.

1 minute 37 seconds

Our average time to answer an incoming call this month was 1 minute and 37 seconds.

12 minutes and 6 seconds

Our average wait time this month to be seen for an appointment was 12 minutes 6 seconds which is higher than we'd like so our team is working together to improve this.

95% satisfaction

Our clients rate us 95% satisfied.

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