Operational Performance Update: April 2023

November 15, 2022
Performance Update

This is a transparent view of our operational performance updates for April 2023.

1 minute and 28 seconds

Our average time to answer an incoming call this month was 1 minute and 28 seconds.

10 minutes and 4 seconds

Our average wait time this month to be seen for an appointment was 10 minutes and 4 seconds which is higher than we'd like, so our team is working together to improve this.

95% satisfaction

Our clients rate us 95% satisfied.

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